CATEGORY: JOB SEEKER

Job Training: Microsoft Office Specialist

Two certifications -- Certified Customer Service Professional (CCSP) and the Microsoft Office Specialist (MOS)
man working at a desk

Overview

MICROSOFT OFFICE TRAINING AND CERTIFICATION and CUSTOMER SERVICE COURSE DESCRIPTION

Instructor-led training course providing students w hands-on training 

with Microsoft Office Specialist (MOS) objectives in Word, Excel, and PowerPoint. The training

program will provide participants with the skills to pass the MO-100 (Word), the MO-200 (Excel),

and the MO-300 (PowerPoint) exam. Microsoft Office Specialist certification is the only globally

recognized certification.

Students will earn a certification for each exam they pass; however, if a student earns a certification

on all three exams (Microsoft Word, Excel, and PowerPoint), they will become a Microsoft Office

Specialist – Associate and earn an additional certification for their accomplishment.

Microsoft Office Specialist Exams Overview

  • Word Associate – Transforms ideas into professional documents
  • Excel Associate – Reveal trends and gain insights with powerful analysis tools
  • PowerPoint Associate – Enhance the ability to communicate with an audience

National Customer Service Association – Certified Customer Service Professional

Additionally, a 20-hour training on customer service will be included. Students will receive instruction on the following customer service topics: Foundations of Service, Human Dynamics, Customer Interaction, Employer Development, and Application Scenarios. This training will prepare students to take the Certified Customer Service Professional (CCSP) examination for certification at the end of the course. The CCSP Certification is offered through the National Customer Service Association. Upon passing the exam, students will receive the CCSP Certification. 

PROGRAM TIMELINE AND POLICIES

The class meets on Mondays, Tuesdays, and Thursdays from 12:00 p.m. to 4:00 p.m. and Wednesdays from 8:30 a.m. to 4:00 p.m. Students are required to attend all scheduled classes. Students should inform the instructor of any days that they are unable to attend class

MICROSOFT OFFICE SPECIALIST (MOS) ASSOCIATE LEVEL EXAM OBJECTIVES

Students will gain skills on the specific objective domains listed below using Microsoft Word,

Excel and PowerPoint 365/2019 to earn the Associate Level certification.

                MICROSOFT OFFICE SPECIALIST WORD CERTIFICATION

                Certification candidates will demonstrate their ability to perform several

                Word tasks, such as creating and managing documents, formatting text,

                paragraphs, and sections, creating tables and lists, applying references, and

                inserting and formatting objects.

                MICROSOFT OFFICE SPECIALIST EXCEL CERTIFICATION

                Certification candidates will demonstrate the fundamentals of creating and

                managing worksheets and workbooks, creating cells and ranges, creating tables,

                applying formulas and functions, and creating charts and objects.

                MICROSOFT OFFICE SPECIALIST POWERPOINT CERTIFICATION

                Certification candidates will demonstrate their ability to create and manage

                presentations, insert and format shapes and slides, create slide content, apply

                transitions and animations, and manage multiple presentations.

Dates: July 18th


Interested in this Training Program? Please complete the application below!

Equal Opportunity Employer/Program

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