Free Career Training- Computer Support Technician
Certified Customer Service Professional (CCSP) and the CompTIA A+ certification (A+).
June 13th – July 19th
Certified Customer Service Professional (CCSP)
o Tuesdays 6/14,6/21,6/28 & 7/5 from 8:30‐1:30 PM
CompTIA A+ certification(A+) for a Computer Support Technician (CTS)
o M‐F, except Tues. 6/13‐7/19 (no class 7/4) 8:30‐2:30 PM
Edgewood Public Library Rm 137
The computer support technician makes sure a company’s computer equipment is configured to conform to established guidelines. He or she maintains all terminals and peripherals including printers, modems, personal computers and data communications machines. Responsible for locating and ascertaining the nature of network errors using appropriate software, the computer support technician is in charge of troubleshooting. Along with these duties, he or she fixes and replaces equipment when it is down.
Participants in this program will receive 146 hours of training toward two nationally recognized certifications. These certifications will provide participants a competitive advantage in the job market. The two certifications are the Certified Customer Service Professional (CCSP) and the CompTIA A+ certification (A+). According to U.S. Bureau of Labor Statistics the salary range for a computer support technician is $32,830-$88,940.00 annually.
Achieving a CCSP certification confirms that the holder has successfully completed a rigorous examination and provides proof to potential employers that the holder is committed to upholding high ethical business standards. CCSPs will provide excellence in service for every customer-internal and external- with every interaction.
The A+ Certification is the industry standard for establishing a career in IT and is the preferred qualifying credential for technical support and IT operational roles. Jobs like support specialist, field service technician, desktop support analyst, and help desk use the skills validated by CompTIA A+ certification.
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Equal Opportunity Employer/Program