Certified Customer Service Professional (CCSP) and the CompTIA A+ certification (A+).
Course Timeline
June 13th – July 19th
Certified Customer Service Professional (CCSP) o Tuesdays 6/14,6/21,6/28 & 7/5 from 8:30‐1:30 PM CompTIA A+ certification(A+) for a Computer Support Technician (CTS) o M‐F, except Tues. 6/13‐7/19 (no class 7/4) 8:30‐2:30 PM
Location
Edgewood Public Library Rm 137
Overview
The computer support technician makes sure a company’s computer equipment is configured to conform to established guidelines. He or she maintains all terminals and peripherals including printers, modems, personal computers and data communications machines. Responsible for locating and ascertaining the nature of network errors using appropriate software, the computer support technician is in charge of troubleshooting. Along with these duties, he or she fixes and replaces equipment when it is down.
Participants in this program will receive 146 hours of training toward two nationally recognized certifications. These certifications will provide participants a competitive advantage in the job market. The two certifications are the Certified Customer Service Professional (CCSP) and the CompTIA A+ certification (A+). According to U.S. Bureau of Labor Statistics the salary range for a computer support technician is $32,830-$88,940.00 annually.
Achieving a CCSP certification confirms that the holder has successfully completed a rigorous examination and provides proof to potential employers that the holder is committed to upholding high ethical business standards. CCSPs will provide excellence in service for every customer-internal and external- with every interaction.
The A+ Certification is the industry standard for establishing a career in IT and is the preferred qualifying credential for technical support and IT operational roles. Jobs like support specialist, field service technician, desktop support analyst, and help desk use the skills validated by CompTIA A+ certification.
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COVID-19 has lead to many people looking to change careers — call today to learn about free training opportunities!
Harford County: 410-272-5400
Cecil County: 410-996-0550
Overview
The Logistics & Supply Chain Warehousing Specialist is a vital member of the supply chain community. Understanding how logistics works and how they can be an asset in the implementation of supply is the focus of this training. Upon completion of the Logistics training program, students will qualify for Team Lead, Warehouse Associate II, Supervisor roles (including, Inventory Control, Receiving, Pick/Pack, Material handling) or analytic roles. This program will create a foundation for advancement in the supply chain and result in increased compensation
Course Timeline
March 7 – April 8: (Mon, Wed, Friday 9:00 AM – 12:00 PM)*
March 11 – Forklift Certification Training 9:00 AM – 5:00 PM
(Note: March 28 – April 1 HCC is closed. Participants will engage with SWN staff and activities)
Classes include:
Fundamentals of Supply Chain Logistics
Managing Inventory Assets, The Role of Information Systems in Supply Chain Management, Material Handling, & Equipment Overview
Hands-on Workshop, Career Readiness, Job Searching, and Interviewing Skills and Mock Interviews (2 sessions)
Forklift Certification Training
Location
Edgewood Hall, HCC
Interested in this Training Program? Please complete the application below!
COVID-19 has lead to many people looking to change careers — call today to learn about free training opportunities!
Harford County: 410-272-5400
Cecil County: 410-996-0550
Overview
Participants in this program will receive 116 hours of training towards two nationally recognized certifications. These certifications will provide participants a competitive advantage in the job market. The two certifications are the Certified Customer Service Professional (CCSP) and the Microsoft Office Specialist (MOS)
Achieving a CCSP certification confirms that the holder has successfully completed a rigorous examination and provides proof to potential employers that the holder is committed to upholding high ethical business standards. CCSPs will provide excellence in service for every customer-internal and external- with every interaction. The national salary range for an administrative specialist $27,000-$68,000 annually.
The Microsoft Office Specialist certification (MOS) is a cumulative certification recognizing recipients for passing three of the five possible Microsoft application exams. Holders of this certification have successfully demonstrated the ability to command the full features and functionality of Microsoft Office. Microsoft Office is used by more than 90% of the business community. This training program will provide participants with the skills to pass the MO-100 (Word), the MO-200(Excel), the MO-300(PowerPoint), and the MO-400 (Outlook) exam. Students will choose to test on three of the four applications.
